Supported OTA's

This functionality is available for Airbnb and Booking.com.


Airbnb

You can communicate with Airbnb guests directly from Godo.

Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.


You can get communicate with Airbnb guest directly from Beds24. This function works for:

  • Confirmed bookings
  • Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an Auto Action to automatically cancel the booking after a certain period.


 If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in  (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your Frontdesk

2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.


 If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.


Booking.com

You can communicate with Booking.com guests directly from Godo.

Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.

You and your guests will see the messages in Booking.com Messaging Center.


Currently messaging with guests from Booking.com has following limitations:

  • Guests must click on "View Messages" in the email to login to Booking.com and answer from there.
  • If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Godo and will also not make the reply available in Booking.com.


To use this function you should:

1. Add the component "API Messages" to your Frontdesk

2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.

3. Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email.