Guest code not working - What to do?

Modified on Thu, 21 Sep 2023 at 02:26 PM

Sometimes you will notice that the guests code aren't working.

Here are the following steps you should take to ensure everything is working properly.

1. Is the lock working?

Check if the lock is online. The lock needs to be online to receive codes.

Does the lock have battery?

2. Did the guest receive email?

For a number of reasons the email isn't sent out. Check if the guest received the correct email with the code.

- Have you moved the guest between rooms recently? Perhaps the code isn't syncing to the lock. Create a guest code for the new door and the code will be working for the guest.

3. Is the guest using the correct code?

Sometimes the guest isn't using the correct code. Under events in the Smartconnect extranet you can quickly see if the guest is using the correct code.

All of the above working?

Contact Godo for assistance.

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