Paybutton
- Always check if the card has 3DS. If not, ask the user to send a payment link to the guest and collect a 3DS authenticated card.
- In case the payment link was sent, check if the guest actually filled it out - the record inside of PL interface will have a date and time written under "Received". If there is no date, the guest has not sent the card.
- If neither of those points above apply, check the list of errors for the error appearing in paybutton:
https://support.godoproperty.com/en/support/solutions/articles/36000301796-errors-from-payment-processors - In case the error message does not provide a sufficient explanation, contact the payment provider:
Valitor(former Korta): soluadilar@valitor.is
Rapyd: hallo@rapyd.net
SaltPay(former Borgun): help@saltpay.co - What to send to the payment processor:
MID (merchant ID/contract ID)
transaction details (booking id for tracking the cases, token, token created, error message, card holder name, card number, amount, transaction created)
- you need to ask Zuzana or Diogo or one of the programmers to send you this information, the example query below can be used.
select pciserver.token.book_id, card_type, token, pciserver.token.created, gateway_result_description, card_holder_name, card_number, amount, pciserver.payment_response.created from pciserver.token join pciserver.payment_response on pciserver.token.book_id=pciserver.payment_response.book_id where pciserver.token.book_id={booking id}; |
Payment Link
In case there are errors reported from Payment Link, we need to contact PCI Booking. However they need information: screenshots, error messages, when the error happened and for which merchant. Their contact email: support@pcibooking.net