Voucher Codes

Modified on Mon, 05 Jun 2023 at 09:20 AM

1 Functionality

You may define voucher phrases and discount codes. If a guest enters the phrase at the time of booking the specified discount will be applied to their booking.

Do not use the setting "Use Prices from" in (SETTINGS) PROPERTIES > ROOMS > DEPENDENCIES if you have voucher codes because this can cause issues with the application of the code.

 Do not use special characters in the voucher code/phrase.

2 Voucher Codes which can be Used Multiple Times

The codes set in "Apply this discount if phrase entered with booking" can be used multiple times. Use cases are for example promotions or loyalty offers for certain guests.

Multiple phrases can be defined for each discount, separate them with commas.

Typical uses of discount phrases may be for purposes such as offering specific customer loyalty discounts or running a marketing campaign with bonus discounts for people in the know.

  • If a discount is compulsory then the phrase must be entered to make a booking. Guests that do not enter the phrase cannot book.
  • You can deactivate discount codes for a daily price or RATE (in the "Discounts" tab of the RATE).
  • If a booking has more than one rate the voucher code will be applied to the whole booking if any of the rates are allowed to use the voucher code.
  • If a guest books multiple rooms a "Fixed Amount" voucher code will be applied to each room.

2.1 Managing which upsells items can be discounted

Voucher codes can be set to apply to the room price or upsell items or both.

When applied to upsell items, the voucher code will only apply to upsell items that appear before the first obligatory percentage upsell item.

If there is no obligatory percentage upsell item the voucher code applies to all upsell items.

3 One-Time Use Voucher Codes

The codes created under "One Time Use Voucher Codes" can only be used once, e.g. as gift vouchers or goodies for certain guests.

Once the code has been redeemed it will be deleted from the list. One-Time Use Voucher Codes codes are applicable to all daily prices/rates without restrictions.

 If you want to create many vouchers, you can prepare them in Excel and then copy and paste them.

Use the booking number as a code when issuing the voucher as a discount on a canceled booking. If the guest books with the voucher, you can then take the code from the field "Rate description" in the tab "Charges and payments" of the booking to find the original booking. You can then combine both of them into a group booking using the "Add existing booking to group" function in the "Invoice" tab.

The same one-time code can be defined multiple times, each time it is used, the first one in the list will be deleted, once they have all been deleted it will no longer be available.

4 Voucher codes that apply to multiple properties

In  (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES you can set up voucher codes for use on multiple properties. If you use the same code there as well it will be available twice and will be removed from the property first.

5 Reporting

In REPORTS > CUSTOM REPORTS you can create custom reports which include the voucher codes.

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