Open Edge - How to connect

Modified on Fri, 25 Aug 2023 at 11:19 AM

Unlike your phone or laptop, the lock doesn't have a screen that can display what networks it sees nor does it have a keyboard to enter the password. So instead, we need to use your smartphone or laptop to do the job.

The lock produces a network signal just like a router. Once you connect to this lock network, the lock will force the browser on your phone to open and display a web page with the network the lock sees. Then, you can select the desired network and enter its password. 

Instructions available for print or download: WiFi Connection Guide - PDF

Let's get Connected! Follow the steps below to get your lock online and registered.

Step 1. Connect your lock to Wi-Fi.

After installing batteries, your lock creates a Wi-Fi network for a few minutes. Open the Wi-Fi settings on your smartphone or laptop.

Find and connect to the RemoteLock network. It will be named RemoteLOCK, followed by the lock's MAC address.

Quick Tip - Not seeing the RemoteLock network?

Your lock broadcasts a temporary network that will expire after 10 minutes. To rebroadcast the network, simply remove and reinsert your lock's batteries.


Step 2. Choose your network.

Once connected to the lock's network, you will be presented with a list of available Wi-Fi networks.

Select the Wi-Fi network you want to connect your lock to. You will need to know the password for that network.

Devices are ONLY compatible with 2.4GHz networks. If you do not see your preferred network on the list, ensure it is a 2.4GHz network.

Quick Tip

If you were not automatically directed to a list of available Wi-Fi networks, you can do so manually by typing into your web browsers address bar. 


Step 3. Enter your credentials.

After you've selected the network, enter your password and select Connect.

When your lock is connected, you'll see a success message and hear the lock beep twice.

If you hear 2 beeps on your lock, but do not see the "Connection Complete" message, your lock has still successfully connected to your network.

Quick Tip:

Please note: you must be within 3 feet of the lock to perform this connection. If you have any trouble with this step, you can find troubleshooting tips on our support site  or by going to


Step 4. Create an account.

To create your account, download the RemoteLock app to your smartphone or use your web browser to go to

Step 5. Choose your plan.

After creating an account, you'll be prompted to choose your plan. RemoteLock offers plans based on how you will be using your lock.

Pick the plan that's right for you; you can change your plan at any time. Once you pick a plan, you'll be asked to enter your credit card info or add prepaid tokens. 



Step 6. Add your new device.

If registering by smartphone, select the Add Device icon on the main screen. This allows you to scan the QR Code on the lock packaging to input the serial number.

If registering via the web application, go to the Devices section and select Register Device. You will be prompted to enter a name, location, and serial number.

The serial number and model number can be found on the back of the lock or on the lock packaging.


Lock Heartbeats and Battery Life

Your lock connects to the internet using Wi-Fi. In order to conserve battery usage, the lock's Wi-Fi radio is put to sleep for periods of time.

By default, the radio wakes up every hour and connects to the internet to see if new user codes or other commands are pending. This "heartbeat" interval can be shortened or lengthened from the lock's settings page. A longer heartbeat interval leads to longer battery life.

The lock will also connect to the internet every time the keypad is pressed. This way the lock events are reported in real time. When the lock connects to the internet, it stays connected for about 10 seconds and then returns to sleep mode. 

To test commands sent from the mobile or web app to the lock, send the command (Eg. Add user code or lock/unlock), then press any button to wake the lock.

Additional instructions, information, and images below.

Step 1: Connect to RemoteLock Access Point
**PLEASE NOTE** You must be within 3 feet of the lock to perform this connection.
After installing batteries in your RemoteLock, it will produce a network for 8 minutes. The network name of your lock will start with "RemoteLOCK-", followed by its Mac ID.
  1. Go to Settings > Wi-Fi, and make sure Wi-Fi is turned on.
  2. Select the network starting with "RemoteLOCK-"
Step 2: Open Network Selection View


Apple recently made an update to iOS that is triggering the following alert during provisioning. Although this error has been resolved in iOS versions 12.0 and above. It could still be happening on your iOS device if you have not updated to the 12.0 (or higher) software version.

"Error Opening Page" Hotspot login cannot open the page because it cannot redirect to locations starting with "imda:".


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