TTlock - Known limitations

Modified on Thu, 21 Sep 2023 at 02:43 PM


  • Lock Status Syncing:
    • “Unlocked/locked” status is only checked every hour
    • “Offline/Online” status is only checked every hour
  • Auto-lock:
    • Auto-lock may not be real-time
  •  Credentials:
    • Smart cards - not supported
    • Mobile credentials - not supported
    • Algorithmic pins - not supported
  • Shown Events in RemoteLock portal:
    • Events display immediately for Lock/Unlock via PIN
    • No events display for Lock/Unlock via knob or key
    • No events display for Lock/Unlock via TTLock app, gateway, ttlock API
  • Access Schedules/Access Exceptions - not supported
  • Device Schedules (auto-lock/lock action schedules) - not supported
  • Unable to import access persons in bulk via CSV. Currently under construction with our developers. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article